Frequently Asked Questions
“What I like about photographs is that they capture a moment that’s gone forever, impossible to reproduce.”
Are you LGBTQ+ friendly?
Heck YESSSSSSSSSS. LOVE IS LOVE.
I couldn't care less about your race, gender, religion, cultures... honestly, I won't even judge you if you don't like dogs or chocolate (okay but seriously, who hurt you?). A little overshare but below are pictures of me, my lovely sister, and her wonderful fiancé at a recent Pride Parade in Washington DC.
I have always got their back since day one. Trust me, I've got yours, too.
How far in advance should I book you?
As soon as you can I'd say. I have another full time job so I only take in a limited amount of sessions every month. Booking comes in a first come first serve basis. I would hate to turn away you and your loved ones if I am already booked up for the dates that you want.
Are you insured? Do you have liability insurance? Is your business registered?
YES and YES and YES! I can provide proof of insurance to your venues if requested!
Also on that note, PLEASE MAKE SURE ALL YOUR VENDORS ARE LICENSED AND INSURED.
Do you have more than 1 camera? More than 1 lens? Do your cameras have dual slot memory cards? How do you back up my photos? HOW DO YOU MAKE SURE MY PHOTOS ARE SAFE and WONT GET LOST?!
These are all VALID questions and I want you to make sure that you ask this to any photographers/videographers that you are considering. Sometimes, there are moments that are gone forever and sometimes there is no RE-DO, and as we all know, when it comes to technology, the question is not if it’s going to fail, it’s when. This is WHY as a photographer, I always make sure that I do everything in my power to save all the photos as soon as possible and to have more than one back up in place to make sure YOUR MEMORIES are safe and protected.
Here is my approach:
I always have 3 cameras with me
All my cameras have dual card slots (meaning that each picture/video I take is save simultaneously to 2 memory cards at the same time so that if one card happens to malfunction, the other card still have all the pictures)
Once I get home or even sitting in the car, I back up all the photos to my laptop, my 2 external hard drives, and I also back up to the cloud/ stored online.
Furthermore, I do not delete any images from memory cards until the wedding or session is delivered and saved on my website gallery!
Do you travel?
I do travel to wherever you are :) ! Message me for travel pricing. For each portrait session package, there is a complimentary 30 minutes of travel to the location.
For Wedding & Elopements, contact me for wedding package travel pricing.
Can I add more hour to my session or buy additional photos from my shoot?
Yes and Yes. See PRICING page for more details.
How do payment work?
It is very simple. In order to officially book me for a specific date & time, I need to have a signed contract and a non-refundable & non-transferable retainer of 50% of your total package. This retainer ensures that I turn down other works on that date and reserve your booking date & time with me. The second payment is due 14 days before the shoot date for small sessions (or 30 days for Elopements and Weddings). No final images will be delivered until full payment is made.
Are you currently running any promotions/discounts? Any FREE sessions?
Connect with me on Instagram and Facebook for updates & promotional offers. I might have giveaways coming your way! Beside that, I do offer a free mini end-of-life pet portraits if my schedule permits.
I have other questions that are not listed here?
Contact me at alicetranphotography@gmail.com and I will get back to you in 24 - 48 hours.